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  • Our refund policy allows you to exchange or refund a product in two cases:

    1) The customer received a wrong product
    • If a wrong product/code is delivered to the customer, we will get it picked up for free.
    • Once the wrong product/code is received by us, We will dispatch the correct product/code or refund the amount within 7 working days.

    2) The customer received the desired product but still wishes to exchange or avail refund
    • In this case, the customer will dispatch us the product/code and bear the courier charges.
    • The product should be unused and the packaging should not be damaged.
    • The product should be sealed in its original product packaging.
    • All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
    • The refund request should be made within the first 7 days of receipt of the delivery package.
    • We will expedite exchange or refund once we have received and inspected the product.
    • Once the product is received by us, we will expedite exchange or refund.

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